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Customer Service Is the Secret Weapon in Construction: Lessons from Stephen Wiles of Redbox+

Why Contractors Lose Work Without Even Knowing It

In a world where construction timelines and budgets dominate the conversation, there's one factor that quietly wins or loses jobs every day: customer service.


Stephen Wiles, President of Redbox+ Dumpsters, joins the Construction Champions Podcast with Ron Nussbaum to talk about what separates good contractors from the truly great ones. And it’s not just craftsmanship. It’s how you treat people.


Construction Isn’t Just About Building

Contractors like to focus on what they do: pour concrete, hang drywall, install roofs. But as Stephen shares, the customer experience starts well before any of that.

It begins with the first phone call.

"We answer the phone," Stephen says. "That alone sets us apart."


It sounds simple.


But in an industry known for slow responses and job site chaos, reliability is rare. And that’s where Redbox+ thrives.


How Redbox+ Built a Brand on Service

Redbox+ Dumpsters isn’t just a dumpster company. It’s a customer service company that happens to deliver dumpsters. By focusing on:

  • Prompt communication

  • Clean job sites

  • Clear expectations


...they've scaled a franchise model that consistently delivers high satisfaction.

Stephen walks through how they support franchise owners and hold standards high across different markets.


The secret?

Culture and accountability.


What Customers Really Want

Stephen reveals what most contractors miss: customers don’t expect perfection, they expect communication. They want to feel heard. They want to know what’s happening. And they want problems solved without having to chase you down.


Redbox+ has learned that by doing the basics showing up, communicating well, and doing what you say you will, you automatically outpace the majority of the market.


The Return of Old-School Service

There’s nothing revolutionary about good customer service. But that’s exactly the point. Too many construction businesses are chasing tech tools or shiny tactics, while ignoring the fundamentals.

Stephen argues that old-school service with modern systems is what today’s market demands. That means:

  • Respecting every job site

  • Treating customers like partners

  • Empowering employees to take ownership


Not a Sales Pitch, a Wake-Up Call

This episode isn’t about dumpsters. It’s about rethinking how we run our businesses. Stephen delivers a masterclass in:

  • Building repeat customers

  • Creating brand advocates

  • Competing on service instead of price


If you’re struggling to stand out or constantly losing bids, you need to hear this.


Ready to Raise the Bar?

BuilderComs helps construction teams communicate better, serve customers faster, and run jobs more professionally. It’s time to get serious about service.

Learn more at buildercoms.com


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Customer Service Is the Secret Weapon in Construction: Lessons from Stephen Wiles of Redbox+



Customer Service Is the Secret Weapon in Construction: Lessons from Stephen Wiles of Redbox+




customer service in construction, construction podcast, contractor customer experience, redbox+ dumpsters, Stephen Wiles, construction business tips, job site professionalism, buildercoms, construction leadership, franchise operations

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